The review identified a number of options for the organisation to consider, that would help to improve overall efficiency of the organisation, achieve a significant reduction in employee costs whilst protecting service quality standards and income generating capacity.
Integratis Consulting
Workforce Planning
The Brief
The Client has been successful (to date) in absorbing annual reductions in funding from its Local Authority, alongside absorbing inflationary increases in operating costs and pay awards. This has been achieved without reducing services but through a growth mindset; the focus has been on investing in its assets and its people to support and sustain participation in physical activity and efficient operations.
The funding challenges in the public sector continue and once again they are faced the prospect of reductions in annual funding in 2020/21 to 2022/23.
Employee costs are identified as being 66% of the organisations total expenditure (2019/20). Although employees are viewed as its most valuable asset, it is also the most expensive resource. The client felt that they required an experienced consultant to undertake an in-depth review of the employee resources in the venues, to ensure maximum value was being delivered taking cognisance of a range of factors including:
- Income,
- Usage,
- Programme
- Health & safety,
- Operational requirements
- Customer satisfaction and employee engagement.
The key objectives for the Client were to:
- Develop a better understanding of operations in order to understand why variances exist and, importantly,
- Identify what opportunities there are to reduce these variances and quantify the financial impact of doing so.
Our Approach
The approach we adopted for our employee review was detailed, data driven and is underpinned by 30 years of hard earned experience in the industry. The study was undertaken in a number of incremental stages which contributed to the final analysis and reporting work. These stages included:
- Data Capture from a variety of systems and sources
- Data Formatting and validation to ensure our information was accurate and meaningful
- Venue visits to provide understanding and further insight
- Detailed analysis and development of options
- Regular Client Engagement
- Reporting
Project Results
- PROJECT COMPLETED ON TIME AND BUDGET
- PROJECT OBJECTIVES ACHIEVED
- £1.8M RECURRING EFFICIENCIES IDENTIFIED
- NEW EMPLOYEE MODELS IDENTIFIED
- INCOME GENERATION OPTIONS IDENTIFIED